Recognizing that UX is a critical factor for user adoption, Dexence brought Design Thinking techniques to bear, immersing Confidence’s team in a Design Sprint.
“We sought out a partner to help us understand our clients needs and offer a simple and safe currency exchange platform. Now through online banking, clients can make an appointment to close currency exchange transactions, consult rates, with the goal of giving autonomy and transparency to our clients”, states Arthur Pelanda, Digital Director from Confidence.
With a sleek new website and mobile app on native platforms, twinned with a robust backend, Confidence can now offer unique solutions where the user can easily perform currency exchange operations. Since launch, Confidence has reported increased month-over-month revenue compared with their previous online sales.