As of today, Travelex operates 120 physical stores throughout Brazil under the Confidence brand name, and these stores, together with digital channels, are making the company’s services more modern and agile. For example, consumers can now purchase foreign currencies online, then either pick the currency up at a physical store, or have it delivered directly to their homes. Digitally, the app allows users to get real time quotes in more than 20 different foreign currencies. With new customized alerts, users can track fluctuations of various currencies.
With the new app, clients can check account balances and refill pre-paid international currency cards — a convenient and secure feature for those travelling abroad. Another new feature, the ability to both send and receive remittances, brought Travelex’s Xpress Money service to Brazil for the first time.
To ensure the security of personal data and customers’ privacy, cryptography and other techniques are used when confidential information is transmitted, in addition to Travelex’s core security infrastructure.
“Whatever a client can currently do in our physical stores can now also be done through our online channels,” Pelanda explained. “The only thing that can’t be done via our application or site is the purchase of consumers’ currency, meaning, they can’t sell the foreign currency leftover from a trip. But this function is still part of our plans.”
Travelex’s roadmap is rich with new projects, including digital products for bank and exchange customers, which Dexence will take part in. “Dexence has helped us on two key fronts: mature our digital channels faster and add a dynamic element to our projects,” Pelanda continued.